Support Boundaries & Policies

CalmBoarding Support Policy

Welcome to CalmBoarding. My goal is to help you feel more calm, confident, and prepared as you move through your travel day — especially if airports tend to feel overwhelming.

This page outlines how support works, what’s included, and what’s not, so we can both have a respectful and smooth experience.

✈️ What CalmBoarding Is

CalmBoarding is a non-clinical, text-only emotional support service for travelers who feel anxious or overwhelmed at the airport.

It’s designed for:

First-time flyers
Neurodivergent or high-sensitivity travelers
Anyone who needs calm, nonjudgmental support navigating their flight day

This is not a therapy service or affiliated with any airport, airline, or mental health organization.

📱 How Support Works

Support is provided via text message only
You’ll receive a 15–20 minute live support window on your flight day (included in your $45 CalmBoarding session)
You’ll also receive a prep checklist ahead of your travel day to help you feel grounded and ready

⚠️ Calm Crisis Add-On

If your flight is delayed, canceled, or disrupted, you may be offered a Crisis Add-On for $15.

This includes up to 30 minutes of extended text support
It’s meant for real-time disruptions — not full rebooking or all-day coverage
Payment is collected via Venmo at the time of use

You do not need to pre-book the Crisis Add-On. It will only be offered if it becomes relevant.

🧭 Respectful Communication

CalmBoarding is a one-person, emotionally focused service. I ask all clients to:

Communicate respectfully
Use language that is appropriate and constructive
Stay within agreed support windows

If boundaries are crossed or communication becomes unsafe, I reserve the right to end a session early without refund.

💬 Communication Channels

All support is through text messaging only. CalmBoarding does not use:

Phone calls
Video chat
Instagram DMs
Email support during a live session

This keeps things focused, clear, and accessible for both of us via text message.

⏳ Timing & Cancellations

Sessions must be scheduled in advance
If you miss your support window or arrive late, I may not be able to reschedule that same day
CalmBoarding does not offer refunds once a session has begun

If you need to cancel, please give 24 hours notice whenever possible.

💙 Final Notes

This service was created to make travel feel more human and less stressful — especially for those of us who often feel overwhelmed in high-stimulus environments.

Thank you for honoring this space and helping me offer CalmBoarding as sustainably and ethically as possible.

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